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I Was Nervous About Keeping $22,000 at an Online Bank. Here's What Changed My Mind

My concerns about safety, accessibility, and customer service were overblown.

Young woman checking savings account online
Updated Nov. 13, 2026
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Quick Read

  • I let my $22,000 emergency fund sit at a traditional bank earning just 0.01% since I worried about the safety, accessibility, and customer service at an online bank.
  • After learning that online banks are usually FDIC insured, offer access options, and can provide good service, I moved my money to an online savings account with a 2% APY.
  • Eight years later, that same online bank account offers a 3.20% APY, which is 320 times what my big bank pays and more than eight times the national average.
  • At the national average savings rate of 0.38% (as of 06/15/26), $20,000 earns $76 a year. The same balance could earn up to nine times more with a SoFi Checking and Savings account. See SoFi®'s current rate.

While I now prefer keeping most of my non-bill money at an online bank, that wasn't always the case. Until late 2018, my emergency fund of about $22,000 sat in a basic savings account at a brick-and-mortar bank. A big part of this decision was about safety and accessibility concerns. After all, I trusted my bank, and I could visit a branch at my usual grocery store.

But when I realized how much interest I was missing out on, I regretted not looking into online banks sooner. My big bank account had a low 0.01% APY, while the online bank I looked at offered 2%. That huge difference meant earning about $2 versus $440 over the first year.

Ultimately, I did some research to address my initial concerns and moved my $22,000 to an online savings account that I still use today. Here's what changed my perspective on online banks, what the switch has meant for potential earnings, and what still slightly bugs me.

What I was worried about

Since it took me a long time to save up that large amount, I wanted to keep it somewhere safe and familiar. I'll admit my knowledge of online banks was limited at the time. I didn't know whether my money would be safe if the bank failed, or whether someone could easily hack into my account. Keeping so much money at some digital bank I barely knew about scared me.

And since this was my emergency fund, I worried about how easily I could access the money. I was used to quickly using a 24/7 ATM or handling transactions with a banker. I sometimes transferred money and deposited checks using my big bank's app, so I wasn't new to online banking, but I didn't know what withdrawal options online banks offered or their typical timeline.

I was also somewhat worried about how I'd get help if something went wrong. Being able to walk up to a banker was always reassuring, and I was unsure whether fully remote customer service would cut it.

What I checked

When I researched online banks, I was pleasantly surprised to learn that most carry the same FDIC insurance that big banks do, and that coverage was for far more than my $22,000. While the online bank I picked clearly displayed its FDIC coverage on its website, I could've also used the FDIC BankFind tool to verify it. This protection, along with a page explaining the online bank's security measures, gave me peace of mind that my savings would be safe.

I then looked into withdrawal options. I learned that I could transfer funds online to another bank account in as little as a business day or even request a paper check; the catch was that certain withdrawals were limited each statement cycle. The transfer timeline seemed fast enough for an emergency fund, and I usually rarely made withdrawals anyway. So, I wasn't too worried.

I also researched the online bank's customer service, which was available via chat or phone. After I saw I could get help 24/7 and had a good experience testing the online chat, I felt less anxious about going without in-person support. The service was even better than my big bank's.

What it's meant for earnings

Since 2018, I've completed many transactions with my savings account, including adding money, moving funds to CDs, and making withdrawals for purchases. Additionally, since it's a variable-rate account, the APY has fluctuated many times over the last eight years. Those drops and increases often coincided with Federal Reserve rate decisions.

While pinpointing an exact earnings number for my situation is hard, here are estimates of what $22,000 could earn over 8 years based on my brick-and-mortar bank's APY and the initial and current APYs at my current online bank:

Interest earned 0.01% APY at big bank Initial 2% APY at online bank Current 3.20% APY at online bank
Year 1 $2.16 $440.01 $704.01
Year 2 $2.16 $448.80 $726.52
Year 3 $2.16 $457.79 $749.79
Year 4 $2.16 $466.94 $773.75
Year 5 $2.16 $476.27 $798.53
Year 6 $2.16 $485.80 $824.07
Year 7 $2.16 $495.51 $850.45
Year 8 $2.16 $505.41 $877.68
Total $17.28 $3,776.53 $6,304.80

At the lower 2% APY, keeping $22,000 at the online bank would yield me $3,759.25 more than at the big bank. The difference jumps to $6,287.52 at the current 3.20% APY. While it's unrealistic for a variable savings APY to stay the same for 8 years, the difference is still clear.

What still gives me pause

I haven't regretted moving my savings to an online bank, though I sometimes miss withdrawing from my savings at an ATM or branch.

While my big bank gave me an ATM card, my online bank is among the many that don't offer this convenience for savings accounts. When I need to withdraw cash, I usually pull it from my traditional checking account. My online bank does offer a checking account with a debit card, but I'd still have to transfer the funds from savings first, so there's some hassle involved.

Thankfully, I rarely need to withdraw physical cash. This also isn't a universal problem with online banks, as some offer savings accounts with decent APYs and more flexibility.

Bottom line

My misconceptions about online banks led to my $22,000 earning a paltry 0.01% APY at a big bank for too long. After learning that my money would still be safe and accessible at an online bank, and I'd earn a higher APY of 2% to start, I moved my savings and never looked back. These days, I focus more on monitoring APY changes and fees to maximize my earnings.

FAQs

Are online banks safe?

If you choose an online bank insured by the FDIC or the National Credit Union Administration (NCUA), your deposited money is safe up to the stated limits, which are typically $250,000 per depositor, per account ownership category, per insured institution. Online banks usually also use security measures, such as encryption and multi-factor authentication, to protect your account.

What happens to my money if an online bank fails?

When an insured online bank fails, your money should still be safe up to the limits, and you might receive a payout or have the funds moved quickly to another bank. If you have uninsured funds beyond the limits, the FDIC says you might be able to recover some of the money, though it may be a years-long process.

How do I check if a bank is FDIC insured?

While banks often mention FDIC insurance or show signs on their websites, you can also look up the bank by name, website, or FDIC certification number via the FDIC BankFind tool. Other options include asking the bank or calling 1-877-275-3352 to speak with the FDIC.


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