Your Essential Guide to Flying JetBlue [2020]

Curious about JetBlue? This handy guide will answer all your most pressing questions.
Last updated Feb 10, 2020 | By Lee Huffman
Airplane flying in the sky

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A lot of attention is paid to American, Delta, Southwest, and United in the rewards community, but you shouldn't ignore JetBlue. Not only does JetBlue consistently rank high in customer satisfaction, but you can also fly JetBlue to over 90 destinations worldwide. Want to spend a long weekend in the Caribbean? JetBlue flies there. Always dreamed of taking a trip to New York City? JetBlue can get you to the Big Apple.

If you’re curious about JetBlue, we’ve got you covered. This guide will answer some of the most common questions about the airline, its ticketing options, baggage policies, loyalty program, and more.

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About JetBlue Airways

JetBlue was founded in 2000 in New York City. It currently operates more than 1,000 daily flights and serves more than 42 million customers annually. Service is offered to almost 100 cities and about one-third of its destinations are in the Caribbean, Latin America, and other international locales.

The airline operates 254 total aircraft and 100% of them are equipped with Fly-Fi, JetBlue's in-flight Wi-Fi. Mint service (which we’ll discuss more in a minute) is offered on 35 of its planes.

JetBlue focuses its operations at New York, Boston, Fort Lauderdale-Hollywood, Los Angeles, Long Beach, Orlando, and San Juan. Popular routes include Seattle to Boston, Los Angeles to New York, Fort Lauderdale to Los Angeles, and New York to the Caribbean.

JetBlue Airways: Five ticket options

JetBlue offers five different ticket options for its passengers, including:

  • Blue Basic
  • Blue
  • Blue Plus
  • Blue Extra
  • Mint

Blue Basic

People on a budget may opt for JetBlue's new Blue Basic fares. These tickets are only available when you pay cash for a ticket instead of using TrueBlue points. No changes or cancellations are permitted, so only book this fare if you are sure that you'll be traveling. You'll board last and this fare does not include a checked bag (unless you have Mosaic status — more on this later), so pack light. (Here are some of our favorite carry-ons, if you’re in the market for a new one!)

Blue

Blue is JetBlue’s traditional Economy class ticket. With this ticket, you'll board during general boarding and changes are allowed for a fee. It does not include a free checked bag unless you have Mosaic status, but you can select your seat in advance.

Blue Plus

Blue Plus tickets offer all the same benefits as Blue tickets. However, these tickets include one complimentary checked bag — and you don’t need Mosaic status to get this perk.

Blue Extra

JetBlue recently introduced Blue Extra ticket, which provides early boarding, expedited security screening, and free cancellations and changes. This refundable ticket does not include a free checked bag (unless you have Mosaic status).

Mint

JetBlue also offers Mint service between 15 cities and operates up to 80 daily Mint flights. Mint tickets are JetBlue's version of First Class. On select flights, you'll enjoy lie-flat seating, artisanal dining, and suite doors for extra privacy. Passengers can board early, receive expedited security screening, and check two bags for free. Change and cancellation fees are required, except for Mosaic members.

JetBlue’s in-flight amenities

One of the reasons travelers give JetBlue such high marks is that it offers several amenities that other airlines charge for. Passengers receive the most legroom in coach of all domestic airlines. The airline provides complimentary brand-name snacks and drinks. Plus, passengers enjoy access to free WiFi, DIRECTV, SiriusXM radio, and movies at every seat.

Mosaic members also receive complimentary alcoholic beverages, no matter which class of seat they're flying.

If you've flown other airlines recently, you know how cramped Economy seats can be. JetBlue offers up to 34" of seat pitch in standard Economy seating. Seat pitch is the distance between the exact same spot on the seat in front or behind it. These extra inches can make a world of difference versus flying other carriers, especially if you’re over six feet!

JetBlue's baggage policies

When you fly JetBlue, you are allowed one personal item and one carry-on bag at no cost. You can add up to two checked bags when you travel. Depending on the ticket class you purchase, your loyalty program status, and if you’re a JetBlue credit cardholder, your checked bags may be free.

Generally, though, standard-sized checked bags on JetBlue are $30 for the first bag and $40 for the second bag. Here’s how you can avoid or reduce JetBlue checked baggage fees:

  • Purchase the right ticket: Blue Plus tickets include the first checked bag for free, while Mint tickets include two complimentary checked bags.
  • Earn JetBlue Mosaic status: Mosaic elite status includes two checked bags for the member and others traveling on the same itinerary. (More on earning this status in a minute!)
  • Open up a JetBlue credit card: The JetBlue Plus card includes one free checked bag for the cardholder and up to three companions on the same itinerary.

Oversized bags and bags weighing over 50 pounds cost $150 each. Golf bags, fishing rods, skimboards, skis, or snowboards are counted as a standard checked bag and do not incur a charge for being oversized. However, keep in mind you will be charged if they are over the weight limit.

Fare Type First Bag Second Bag
Blue Basic $30 $40
Blue $30 $40
Blue Plus Included $40
Blue Extra $30 $40
Mint Included Included
Mosaic Included Included
JetBlue Plus Cardmember Included $40

Flying JetBlue: What customers are saying

JetBlue Airways has been the TripAdvisor Traveler's Choice for three years in a row (2017, 2018, and 2019). TripAdvisor customers love JetBlue’s in-flight amenities and extra room as compared to other airlines. Kayak reviews list JetBlue as the #2 Budget Airline Worldwide. Travelers note that they feel very comfortable on JetBlue flights and the crews are very friendly.

The biggest negatives about JetBlue have to do with its limited footprint (e.g. no flights to Europe or Asia) and small problems with individual flights that may or may not be JetBlue's fault. Some reviews on Influenster make note of JetBlue's decision to eliminate free checked bags for everyone in 2015.

TrueBlue: The JetBlue loyalty program

The loyalty program for JetBlue Airways is called TrueBlue. It is free to join and only takes a few minutes to open your account. Once you have an account, you can start earning TrueBlue points. We also recommend signing up for JetBlue's emails so you can be one of the first to find out about fare sales and promotions.

How to earn JetBlue points

You can earn JetBlue points in several ways, and the best part is that they don’t expire. Most flights earn 3X TrueBlue points per dollar of base fare; however, JetBlue Basic flights only earn one point per dollar. JetBlue gives you an extra 200 points if you book an Even More Space seat and 300 points when you travel with a pet. If you book a JetBlue vacation package, you earn points on the entire itinerary, not just the flight.

Shopping through the TrueBlue Shopping portal allows you to earn additional JetBlue points with your purchases. It is free to use and features many popular stores, including Best Buy, Home Depot, Staples, and Groupon. In most cases, you'll earn 3X points per dollar spent through the portal, plus there are coupons available that can save you money.

You can also credit your flights on partner airlines to JetBlue to earn additional points. JetBlue airline partners include Aer Lingus, Emirates, Hawaiian Airlines, and JSX.

If you’re a loyal JetBlue flyer, you may also want to consider opening a JetBlue credit card. Additionally, JetBlue is a transfer partner of American Express, Capital One, Chase, and Citibank, which means you can transfer the points you earn with those cards to your TrueBlue account.

Points pooling

One of the unique features of the JetBlue TrueBlue loyalty program is that families can pool points and use them to book flights through the TrueBlue travel portal. A JetBlue points pool is free to start and requires a minimum of two members, though up to seven friends and family can pool points together. Members of the pool contribute 100% of their points to the pool, yet can still redeem their individual points for award bookings. This pooling allows the leader to redeem points pooled from several accounts to book award travel faster.

Earning JetBlue TrueBlue Mosaic status

Unlike its competitors, JetBlue Airlines only has two levels of loyalty program membership: Basic and Mosaic. Travelers who earn Mosaic status receive numerous perks to reward them for their loyalty while flying JetBlue.

How do you earn Mosaic status?

Mosaic status can be earned in one of three ways. For frequent JetBlue travelers, there are two options for getting Mosaic status. You can either earn 15,000 flight points or fly JetBlue for 30 segments and earn 12,000 flight points within a calendar year. (You earn either 1X or 3X points per dollar spent on the base fare when flying JetBlue, depending upon the ticket you purchase.)

Big spenders with the right JetBlue Airways credit cards can also earn Mosaic status before they've flown their first flight. If you spend $50,000 in a calendar year on either the JetBlue Plus Card or the JetBlue Business Card, you'll be granted Mosaic status.

What are the benefits of Mosaic status?

When you achieve Mosaic status on JetBlue, you'll start receiving benefits right away. For example, change and cancellation fees are waived, your first and second checked bags are free, and in-flight alcoholic beverages are complimentary.

Here are the benefits Mosaic members receive on JetBlue:

  • No change or cancellation fees.
  • First and second bag are free for you and others traveling on your itinerary.
  • Redeem points for Even More Space seats at reduced rates.
  • Expedited screening at select airports.
  • Early boarding.
  • Complimentary in-flight alcoholic beverages.
  • Dedicated customer service phone number with agents available 24/7.

The best credit cards to earn more JetBlue points

Card name Welcome bonus Rewards rate Annual fee
JetBlue Card 10,000 bonus points after you spend $1,000 on purchases in the first 90 days 3X points on JetBlue purchases, 2X points at restaurants and grocery stores, and 1X points per $1 spent on all other purchases $0
JetBlue Plus Card Earn 40,000 bonus points after spending $1,000 on purchases in the first 90 days 6X points on JetBlue purchases, 2X points at restaurants and grocery stores, and 1X points per $1 spent on all other purchases $99
JetBlue Business Card Earn up to 60,000 bonus points: 50,000 bonus points after spending $1,000 in the first 90 days, and an additional 10,000 points when an employee card is used to make a purchase in the first 90 days 6X points on JetBlue purchases, 2X points at restaurants and office supply stores, and 1X points per $1 spent on all other purchases $99
Capital One® Venture® Rewards Card Earn 50,000 bonus miles after spending $3,000 in the first 3 months 2X miles on every purchase, every day $95
Chase Sapphire Reserve Earn 50,000 points after spending $4,000 on purchases in the first 3 months 10X points on Lyft rides, 3X points on travel (excluding $300 travel credit), 3X points at restaurants, and 1X points per $1 spent on everything else $550
Citi Premier Earn 60,000 bonus points after spending $4,000 in the first 3 months 3X points on travel, including gas; 2X points on restaurants and entertainment; and 1X points on all other purchases $95

JetBlue Card

The JetBlue Card is a decent credit card that earns 3X points on JetBlue purchases and 2X points on restaurants and grocery stores. It has a $0 annual fee, and cardholders can save 50% on in-flight purchases of alcoholic beverages and food. New cardmembers can earn 10,000 bonus points after you spend $1,000 on purchases in the first 90 days.

JetBlue Plus Card

For more frequent fliers, it pays to upgrade to the JetBlue Plus Card. With this card, you'll earn 6X points on JetBlue purchases, 2X points at restaurants and grocery stores, and 1X points per $1 spent on all other purchases. Plus, you’ll also get a 50% discount on in-flight drinks and food, and the first checked bag is free for you and up to three companions on the same itinerary.

You'll earn 40,000 bonus points after spending $1,000 on purchases in the first 90 days. If you spend $50,000 in a calendar year, you'll also receive Mosaic elite status. Plus, you'll get a $100 discount on a JetBlue Vacation package of $100 or more. The annual fee for this card is $99, and you'll receive 5,000 bonus points each year when you renew the card.

JetBlue Business Card

The JetBlue Business Card is similar to the JetBlue Plus Card. With this card, you can earn 6X points on JetBlue purchases, 2X points at restaurants and office supply stores, and 1X points per $1 spent on all other purchases. New cardmembers can also earn up to 60,000 bonus points: 50,000 bonus points after spending $1,000 in the first 90 days, and an additional 10,000 points when an employee card is used to make a purchase in the first 90 days.

Cardholders receive a free checked bag for them and up to three companions on the same itinerary, plus, a 50% savings on in-flight drinks and snacks. You also get a $100 statement credit each year for purchasing a JetBlue Vacations package of $100 or more. And if you spend $50,000 each calendar year, you'll earn Mosaic elite status. The card’s annual fee is $99, and you can earn 5,000 bonus points each year you’re a cardmember.

Capital One Venture Rewards

Capital One introduced JetBlue as a transfer partner in May 2019. With the Capital One Venture Rewards credit card, you can earn 2X miles on every purchase, every day. New cardmembers also earn 50,000 bonus miles after spending $3,000 in the first 3 months. You can transfer Venture Miles to JetBlue on a 2:1.5 basis, which means that you're earning 1.5 JetBlue points on every dollar you spend. The annual fee for this card is $95.

Chase Sapphire Reserve

The Chase Sapphire Reserve is one of the premier travel credit cards. With this card, you get 10X points on Lyft rides, 3X points on travel (excluding $300 travel credit), 3X points at restaurants, and 1X points per $1 spent on everything else. Plus, it offers numerous travel benefits, like a $300 travel credit, access to Priority Pass airport lounges, and primary rental car protection. New cardmembers can earn 50,000 points after spending $4,000 on purchases in the first 3 months. Chase Ultimate Rewards points transfer to JetBlue on a 1:1 basis. There is a $550 annual fee with this card, which many people consider to be a net of $250 after the $300 travel credit.

Citi Premier

With the Citi Premier, you get 3X points on travel, including gas; 2X points on restaurants and entertainment; and 1X points on all other purchases. New cardmembers can also earn 60,000 bonus points after spending $4,000 in the first 3 months. These points are worth $750 in flights or can be transferred to 15 airline partners. Citi ThankYou Points transfer from the Premier card to JetBlue on a 1:1 basis. You'll pay a $95 annual fee for this travel credit card.

FAQs about flying JetBlue

Our readers often have questions about JetBlue. These are some of the questions we see the most.

Which airlines are partners with JetBlue?

JetBlue has 11 airline partners. With these partners, you can credit your flights to TrueBlue on qualifying routes. However, you can only redeem JetBlue points on Hawaiian Airlines. These are the JetBlue partner airlines:

  • Aer Lingus
  • Cape Air
  • Emirates
  • Hawaiian Airlines
  • Icelandair
  • JSX
  • LIAT
  • Porter
  • Seaborne
  • Silver Airways
  • South African Airways

Is the first checked bag free on JetBlue?

Certain fare types include free checked bags. Blue Plus includes one free checked bag. Mint tickets include two free checked bags.

People who have the JetBlue Plus Card or JetBlue Business Card receive the first checked bag for the cardholder and up to three companions traveling on the same itinerary.

If you have Mosaic elite status, you'll receive free checked bags for yourself and everyone else on your itinerary.

How many JetBlue points do I need for a free flight?

The number of JetBlue points required to book an award ticket varies based on the cash price of the ticket. On average, you'll receive between 1 and 1.5 cents per point towards the price of a seat when flying JetBlue.

For example, you can fly one-way from Boston to Washington, D.C. for 4,900 points and $5.60 in taxes. This flight is normally $59 if you were to pay cash.

When JetBlue flights go on sale, the number of points required to book also goes down. If you have Mosaic status, you can rebook your flights for free to save points.

Is JetBlue safe to fly?

JetBlue has all of the required certifications and is approved by the FAA. JetBlue has never had a fatal crash in its history.

Can I buy Mosaic status on JetBlue?

Purchased points do count towards earning Mosaic status. Periodically, JetBlue offers promotions where you can buy extra points needed to qualify. Some third-party sites also offer special promotions where you can purchase points towards Mosaic status. However, it’s typically not a good idea to purchase points because this can be an expensive way to earn the status.

A better option is to earn Mosaic status by spending $50,000 in a calendar year on either the JetBlue Plus Card or the JetBlue Business Card.

Is JetBlue a cheap airline?

JetBlue offers low fares that are very competitive. As mentioned above, you can buy a ticket from Boston to Washington, D.C. for only $59. The airline also has sales on a regular basis where you can buy tickets for even lower prices.

Follow the JetBlue Deals page or JetBlue Cheeps on Twitter for the lowest prices. Looking at the history of its Twitter feed, you can find Flash Sales with tickets as low as $20 each way.

The bottom line on flying with JetBlue

Flying JetBlue is a great experience. Even Economy tickets receive amenities that many other airlines charge for. If you’re interested in earning points that you can redeem on JetBlue, the process is simple. Just sign up for the JetBlue TrueBlue program and earn points from flying, shopping through its portal, or using its credit cards. Several credit card programs also transfer to JetBlue, providing even more options to earn TrueBlue points.

There are no blackout dates when flying JetBlue with points, and points are worth between 1 and 1.5 cents per point when you redeem them for flights. You won't receive outsized value like some airlines, but the consistent value, great amenities, and ability to book a seat on any flight makes up for that.

Incredibly Flexible Rewards

Benefits

  • 50,000 bonus mile welcome offer
  • 2X miles on every purchase, every day
  • Up to $100 Global Entry or TSA PreCheck fee credit
  • No foreign transaction fees