FreeTaxUSA Review [2025]: Free Federal Taxes + Optional Extras

If you're wondering how to file taxes, you can accomplish the task in many ways. You can complete your returns on your own, use tax preparation software to simplify the process, or pay a tax professional to prepare your returns for you. If you opt to use tax software, you have plenty of options to choose from.

Most tax software services charge users to file a return. Although some software offers free federal filing for only basic situations, FreeTaxUSA's free federal filing isn't limited based on your circumstances. If you'd like to learn more, this FreeTaxUSA review covers the highlights of the company, software, and what you need to know before you decide whether it's the right tax filing option for you.

What is FreeTaxUSA?

FreeTaxUSA was founded in 2001 by a certified public accountant. Since then, the U.S.-based company has helped file over 70 million tax returns with the IRS. The company is highly rated and has received 4.8 out of 5 stars based on over 500,000 reviews on its site. On Trustpilot, it is rated 3.1 out of 5 stars.

FreeTaxUSA offers free online tax preparation software for federal income tax filers. The company makes money if you purchase certain upgrades. For instance, you have to pay to file a state income tax return. That said, the fee is about half the average charged by competitors.

Notably, you can't contact the company by phone for general customer support. You'll need to use email or messaging.

This platform doesn't offer the flashiest user interface compared to other tax prep options, but it should be fairly simple to navigate if you're comfortable filing taxes. The company offers a maximum refund guarantee and a 100% calculation accuracy guarantee to back up its product.

How much does FreeTaxUSA cost: Products and pricing

FreeTaxUSA doesn't work like other online tax preparation software, where you generally need to select a product tier before you start. You don't need to do this to start your return with FreeTaxUSA; instead, you can just create an account and begin working.

Free edition

It doesn't matter whether you have a simple tax situation, are self-employed, own a small business, need access to Schedule C, or own a rental property—you can file your federal income tax return for free. You can even extend your federal return at no cost.

It's very unusual for tax software to include a free plan that works with any tax situation. Most tax filing platforms offer free tiers only for the most basic filing scenarios, with limited credits and forms to choose from.

Deluxe

You can upgrade from the free version to the Deluxe version for $7.99. This isn't a separate plan but an add-on that gives you access to priority customer support and live chat for tech and platform questions. You also get unlimited amended returns, an add-on that costs $15.98 on its own if you don't have Deluxe.

You do have to pay to file your state return with FreeTaxUSA, with or without add-ons. The current cost is $14.99. If you need to file a previous year's state tax return, it costs $17.99. Compared to what competitors charge, this is a relatively low fee. You'll see software from TurboTax, H&R Block, and TaxSlayer often charge $30 or more per state return.

Upgrades

FreeTaxUSA also offers other potential upgrades, including Audit Defense. Audit assistance can be helpful, and FreeTaxUSA is unique for communicating directly with the IRS on your behalf with this service. Audit assistance is a relatively common feature with other tax filing platforms, but it's rare for experts to contact the IRS for you. Audit Defense is good for service valued at up to $100 million.

If you want personalized advice from tax professionals, the Pro Support upgrade costs $39.99. This price is on par with what other platforms offer when it comes to expert support, but FreeTaxUSA is somewhat more limited in that it only provides the option for scheduled calls.

You can also pay $7.79 to have your tax return printed and mailed to you. If you want it professionally bound, the cost increases to $15.97. Depending on the length of your return, you may be able to get it printed locally at a lower cost. However, we usually recommend printing it yourself at home or keeping a digital copy.

Here's a quick summary of the software and its pricing options.

For payment, you can pay $24.99 to have your FreeTaxUSA costs automatically deducted from your tax refund. However, we feel that the cost of this payment option isn't justified as long as you can use a credit or debit card.

Product/Service	Cost
Federal tax return preparation software for current and prior years	Free
Federal tax return extension	Free
State tax return preparation software for the current year	$14.99
State tax return preparation software for prior tax years (2017 - 2023)	$17.99 per year filed
Deluxe support (priority tech support, unlimited amended returns)	$7.99
Pro support (personalized support from tax experts)	$39.99
Unlimited amended returns	$15.98
Printed return mailed to you	$7.97
Professionally bound tax return mailed to you	$15.97
Pay for software with your refund	$24.99

How does FreeTaxUSA work?

FreeTaxUSA works much like any other tax software. You start by signing up for a free account. Once that's settled, you begin inputting information about yourself and your tax situation based on the software's straightforward prompts. If you have questions during the process, you can typically click on a question mark icon to learn more about a particular line item. This can be helpful for people who aren't well-versed in tax issues.

Throughout the tax preparation process, FreeTaxUSA may ask you to upgrade to paid products it offers. Upgrading is not necessary to complete your free federal income tax return. However, some of the benefits may add value depending on your situation.

In particular, the live chat option is helpful if you have questions and want to complete your return without waiting for a response from customer service via email. Other tax software offers more support, including phone-based support, but may come at a higher price than FreeTaxUSA.

How to file

FreeTaxUSA takes your answers and uses them to complete the appropriate tax forms. As you fill out your return, a federal income tax refund or amount owed is automatically calculated and displayed. This changes as you add more income, deductions, credits, federal income tax withheld, estimated tax payments, and other tax credits and items.

Once you've inputted the majority of your information, you can use the FreeTaxUSA Refund Maximizer. This tool asks questions to help make sure you minimize your income and have claimed the credits and tax deductions you qualify for. After you've completed this optional step, you can review your federal income tax information and e-file your return. If you're looking for the fastest way to receive your refund, your best option is through direct deposit into a bank account.

FreeTaxUSA offers 100% calculation accuracy and maximum refund guarantees, which can give you some peace of mind. If there is a calculation error on an eligible return, FreeTaxUSA may pay the interest and penalties associated with it. If you get a larger refund by supplying the same information using another filing service, FreeTaxUSA will refund any charges you paid for its software and give you a coupon for a free amended return.

FreeTaxUSA pros and cons

If you are considering FreeTaxUSA, there are both positives and negatives to this option.

Pros

Here are a few of the benefits of using FreeTaxUSA.

• Free federal individual income tax return: Your federal income tax return is free whether you only have a W-2 or you own rental properties and have self-employment income.
• Low state income tax return fees: A $14.99 fee is much lower than what many platforms charge.
• Helpful guarantees: FreeTaxUSA offers some helpful guarantees that can give you peace of mind when you file your income tax return.

Cons

Don't forget to consider these drawbacks before you get started.

• No phone-based customer service: You can only get help via email or through a message system unless you pay for Deluxe, which offers live chat support.
• Paid state tax returns: Basic state tax returns may be free with other tax preparation software companies.
• Fewer features: You won't have access to some of the premium features higher-cost tax preparation companies offer, such as assistance from a CPA or importing last year's information from other software platforms.

How to contact FreeTaxUSA

You can contact FreeTaxUSA's support using four support options. Unfortunately, there is no phone number to call as phone support isn't available. Likely the fastest way to get help is to upgrade to FreeTaxUSA's Deluxe service for $7.99. This allows you to use the website's live chat feature.

The other three options are free but aren't instant. FreeTaxUSA claims it usually responds within about 30 minutes. You can sign into an existing FreeTaxUSA account and use the secure account messaging feature. If you don't have an account yet, you can contact email support at support@freetaxusa.com or send a message through online Quick Answers support.

FAQs

Here are answers to some of the most frequently asked questions about FreeTaxUSA.

Bottom line

There is certainly no shortage of options for how to file taxes. If you want a cheap or sometimes free option, FreeTaxUSA could be the perfect tax preparation software for you. Its user interface isn't as polished as some of its major competitors, but it provides 100% calculation accuracy and maximum refund guarantees.

If you've learned how to manage your money and are comfortable doing your taxes online, you shouldn't have any significant issues using FreeTaxUSA. But if you prefer more hands-on support, you may enjoy the live chat included in the $7.99 Deluxe package. You'll need to pay $39.99 for the Pro add-on to get personalized help from a tax expert.

Other tax preparation services could be a better fit if you want a more personal approach. Those who want to talk to a tax preparer by phone and are willing to pay more for that level of guidance should look elsewhere. Think about the features you want and pricing to choose the right option for you.