Effective communication at work is more than just being heard; it's ensuring your message is understood, your intentions are clear, and your words drive action.
Strong communication skills can make or break your career. We all know of "C" students who are now outshining their "smarter" peers because of their exceptional ability to understand others and be understood.
Podcaster Scott D. Clary, an expert in workplace communication, recently broke down the key traits that differentiate strong communicators from average ones on his popular show, "
Success Story with Scott D. Clary" — and even shared a few red flags that signify your communication style needs work. So, are you at least an average communicator or even a cut above?
If you missed Clary's podcast about better communication at work, here's a quick breakdown of the seven signs you're doing well and the three glaring red flags you aren't.
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1. Your message is understood the first time
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People should understand your message the first time you say it. Strong communicators make sure their messages land correctly the first time.
You know your message is compelling if people have minimal follow-up questions for clarification rather than message repetition. Additionally, ideas will be implemented quickly.
Perhaps most key, the information you share will be referenced in future conversations by others — both unprompted and accurately — showing that your communication had a lasting impact.
2. You speak with clarity and concision
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Above-average communications speak to be understood, not to sound smart. They avoid jargon, overly complex explanations, or self-congratulatory references.
Instead, they focus on getting straight to the point. A concise email or pitch can save hours, prevent countless bottlenecks, and leave a lasting impression.
3. You practice active listening
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Communication is not just about speaking; it's about listening. Active listeners engage fully, ask clarifying questions, and demonstrate value for other ideas and input. This builds trust. They do not make other parties feel heard; they actually listen to them and ask others to mirror that respect.
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4. You adapt to your audience
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Different situations call for different approaches. The best communicators can adjust their style based on the audience, whether simplifying technical jargon for non-experts or diving into specific conference takeaways with peers who attended the same event.
Effective communicators use different styles when conveying their message upward (to leaders), across (to peers), or down the chain (to direct reports).
5. You resonate with your audience
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An above-average communicator can explain even the most complex topics to any audience, making technical concepts accessible to non-technical listeners. Additionally, they can communicate effectively across different cultural backgrounds, ensuring anyone can retain and act on your messaging.
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6. You give constructive feedback
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Receiving and giving feedback is not about criticism and formal scoldings; it's about growth. Above-average communicators offer solution-oriented advice to motivate rather than discourage, building a culture of trust, transparency, and personal development.
7. You're recognized for your communication skills
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Being told by your boss and other higher-ups at your workplace that you're a
good communicator is an obvious indicator. Above-average communicators receive
solid performance reviews and are asked to mentor other employees or represent
the company at speaking engagements.
There are three major red flags you aren't the best communicator
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While the signs of being a great communicator are clear, it's just as important to recognize where you might fall short. These red flags highlight areas for improvement and can help you avoid common communication pitfalls.
1. You over-explain (red flag)
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If you add too many details, you risk losing your audience. Overexplaining can also overwhelm others, leading to confusion or disengagement. Practice refining your message to its essentials.
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2. You fail to follow up (red flag)
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Strong communication doesn't end with the conversation. It requires follow-up. Neglecting to do so derails projects or creates misunderstandings. Make it a point to check in and ensure alignment after key discussions. Set dates and criteria for progress milestones.
3. People avoid seeking out your input (red flag)
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When people hesitate to ask for your input or avoid clarifying their doubts, it's a sign that something is amiss. It often signals unclear expectations and a lack of trust.
Bottom line
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Strong communication is a skill that evolves with consistent effort and self-assessment. If you notice areas for improvement — like clarity, responsiveness, or follow-through — start small and build from there. Ultimately, great communicators drive action, resolve conflict, and build lasting trust.
If you want to sharpen your skills, you could make extra money by applying for freelance opportunities that require solid communication skills. Even minor tweaks in non-office settings can make a huge difference and help advance your 9-to-5 career and get ahead financially.
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