INSURANCE - CAR INSURANCE

State Auto Insurance Review [2024]: The Pros and Cons

Updated June 9, 2023
Fact checked
State Auto insurance reviews from its policyholders lean toward the negative side, which is typical for many large insurance providers.

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State Auto is a large insurance company based out of Ohio that Liberty Mutual Insurance acquired in 2022. State Auto provides different insurance products, including car, renters, and homeowners insurance.

State Auto offers a variety of coverage options and discounts for auto insurance policyholders. However, State Auto insurance reviews left by its policyholders leave a bit to be desired, and the insurer doesn’t operate in every state.

Let’s explore the coverage and discounts available and whether it’s worth it for you to use this company.

In this State Auto insurance review

State Auto: Is it worth it?

Pros Cons
  • An established company with over 100 years in business
  • “A” financial strength rating with AM Best
  • The number of complaints is lower than the industry average
  • Only available in 33 U.S. states
  • Policies and coverage options may see some change after Liberty Mutual’s acquisition
  • Many negative BBB customer reviews
Our verdict: State Auto is an established and legitimate insurance provider that’s been in business for more than 100 years and has a robust financial strength rating. However, you may not find that beneficial if you live in one of the 17 U.S. states it doesn’t operate in or are worried about the high number of negative car insurance reviews it received on the Better Business Bureau (BBB) website.

What is State Auto?

State Auto Insurance Companies is a legit and trustworthy insurance company founded in 1921 by Robert Pein, a businessman frustrated with high insurance rates and unfair claim settlements. More than 100 years later, State Auto grew from a rented room with three employees in Columbus, Ohio, to a national company with thousands of employees.

Liberty Mutual Insurance acquired State Auto in March 2022. The merger added $2.3 billion in premiums to Liberty Mutual and made it the second-largest carrier among companies that operate with independent agents.


State Auto announced it plans to continue operating as usual for the time being. This includes offering auto insurance and other insurance policies in 33 U.S. states through a team of about 3,400 independent agents.

Year founded 1921
Types of coverage
  • Liability insurance
  • Medical payments/personal injury protection
  • Uninsured/underinsured motorist insurance
  • Transportation network coverage
  • Collision coverage
  • Other-than-collision coverage
  • Full safety glass coverage
  • AutoXtended coverage endorsement coverage
  • Original equipment parts coverage
  • Auto replacement cost and Total Loss Plus
  • Roadside assistance
Discounts available
  • State Auto Safety 360 discount
  • Accident prevention course discount
  • State Auto Start-Up discount
  • Paid-in-full discount
  • Driver training discount
  • Anti-theft device discount
  • Good student discount
  • Multi-car discount
  • Multi-policy discount
Where you can use it
  • Online at the State Auto website
  • The State Auto mobile app for iOS and Android devices
Customer support
  • Call: 833-724-3577, available Monday to Friday from 8 a.m. to 7 p.m. ET
  • Chat: Via Facebook Page or live chat function through the website, available Monday to Friday from 9:15 a.m. to 4:15 p.m. ET
  • Email: contactus@stateauto.com
Availability 33 U.S. states

How are State Auto insurance reviews?

State Auto has an “A+” rating with the Better Business Bureau (BBB). Many factors add to this rating, including how long the company has been in business, whether customer complaints have been answered and resolved, and how many complaints have been received.


It’s important to note that the BBB doesn’t include actual customer reviews in its ratings. State Auto has a rating of 1.12 out of 5, according to its customer reviews, many of which relate to bad experiences with the insurance claims process.

The 2021 National Complaint Index Report from the National Association of Insurance Commissioners (NAIC) shows that State Auto scored 0.89 on the complaint index. This is below the National Complaint Index of 1.00, which means State Auto received fewer complaints than the industry average.


One factor that goes into the ability to pay claims is the insurer’s financial strength. State Auto has an excellent “A” rating for financial strength with AM Best, a credit rating agency that focuses on the insurance industry. This rating generally shows that a company has an excellent ability to meet its insurance obligations.

What insurance does State Auto offer?

State Auto offers various insurance products, including these policies:

Individuals Businesses Farm and ranch
  • Auto insurance
  • Home insurance
  • State Auto Safety 360
  • Condo insurance
  • Dwelling fire insurance
  • Renters insurance
  • Umbrella insurance
  • Property insurance
  • Liability insurance
  • Business auto insurance
  • Business owners’ policy
  • Commercial umbrella insurance
  • Industry solutions insurance
  • Risk engineering insurance
  • Workers’ compensation insurance
  • Employment practices liability insurance
  • Cyber coverage
  • Data breach insurance
  • Fleet Safety 360
  • Farm and ranch insurance
  • Farm auto insurance
  • Farm umbrella insurance
  • Ag Smart 360

Note that State Auto only operates in 33 states, including Arkansas, Connecticut, Maryland, North Carolina, Ohio, Pennsylvania, Texas, and Utah.

State Auto car insurance options

State Auto has several coverage options that you can include in your car insurance policy.

Auto coverage options that can help protect you from liability and medical bills include:

  • Liability insurance: Helps cover the cost of bodily injuries and property damages that you may cause in at-fault accidents.
  • Medical payments/personal injury protection: Helps pay for your medical bills after an accident, regardless of who is at fault.
  • Uninsured/underinsured motorist insurance: Helps cover accidents involving drivers who don’t have insurance or don’t have sufficient insurance.
  • Transportation network insurance: Provides additional coverage if you drive and work for ridesharing networks such as Uber and Lyft.

Coverage options that can help protect your vehicle include:

  • Collision insurance: Helps cover the cost of damage to your vehicle resulting from an accident.
  • Other-than-collision insurance: Helps pay for non-collision damage to your vehicle, such as damage due to vandalism, hail, theft, and more. This is State Auto’s version of comprehensive insurance.
  • Full safety glass coverage: Helps cover replacement or repairs to glass components of your vehicle from non-collision damage.
  • AutoXtended coverage endorsement: Offers additional coverage for your vehicle and possessions found inside your vehicle.
  • Original equipment manufacturer (OEM) parts coverage: Provides repairs that use original manufacturer parts for vehicles less than 10 years old.
  • Auto replacement cost and Total Loss Plus: Offers optional coverage to replace your vehicle if it was totaled in an accident, as long as it’s within two model years of your policy.
  • Roadside assistance: Offers add-on 24-hour roadside assistance to help you with getting towed, changing a tire, and more.

State Auto: How cheap is it?

State Auto can be an affordable option, but it depends on your location, your vehicle(s), the auto insurance coverage you want, and the insurance discounts you qualify for.

How to find discounts

Discounts are often a quick and easy way to save money on car insurance, as long as you meet the requirements needed for each discount.

Discounts related to the driver and their safety that State Auto offers include:

  • State Auto Safety 360 discount: This is a safety program that uses a mobile app and a small device placed on your windshield to analyze your driving behavior. Active users receive an immediate 10% discount. You may get a bigger discount by practicing safe driving.
  • Accident prevention course discount: This is a discount for people who are at least 21, have a driver’s license, and have a certificate of attendance from the past 36 months for an eligible accident prevention course.
  • Driver training discount: This discount is available for drivers under 21 (or under 25 in South Carolina) who complete a driving education course.
  • Good student discount: This is a discount for full-time students with at least a B (3.0) grade average.
  • Anti-theft device discount: This discount is based on adding or having certain security features in your vehicle, such as an anti-theft device.

Policy-related discounts from State Auto include:

  • State Auto Start-Up discount: This is a discount for receiving an auto quote in advance, ahead of your policy’s start date.
  • Paid-in-full discount: This discount can be earned by paying your entire policy upfront.
  • Multi-car discount: This discount is based on insuring two or more vehicles on the same policy.
  • Multi-policy discount: This is a discount for bundling multiple policies together. For example, you can get a discount for getting an auto insurance policy along with a home, dwelling fire, or umbrella insurance policy.

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How to maximize savings

You can’t control all the factors that affect car insurance rates, including your age and years of driving experience. But you can, to some degree, control the type of vehicle you drive, your credit score, and how much coverage you have.

For example, opting for a modest sedan over a sports car may offer lower car insurance premiums. Here are a few other ways to help maximize your car insurance savings:

  • Increase your credit score. Having a good credit score can help lower your car insurance premiums.
  • Choose lower coverage limits. Getting more coverage means paying higher premiums. Consider whether you need high coverage limits.
  • Select high deductibles. Having a low deductible means you pay less money before your insurance kicks in. Although this can be beneficial, you may save more money by having higher deductibles to lower your premium in some cases. Remember that this leaves you responsible for a higher amount of money if you get into an accident.
  • Consider when to submit a claim. Submitting a claim may not be worth it for every little thing that happens to your car. For example, a small scratch can be easily fixed without needing help from your insurance. Every time you submit a claim, it can raise your auto coverage premium.

How to get an insurance quote from State Auto

It helps to know how to get car insurance if you’re considering renewing your coverage or opening a new policy.

With State Auto, you have to work with an independent agent to get an insurance quote. Many popular insurance companies, including GEICO, Allstate, and USAA, enable you to get a quote online. However, State Auto doesn’t offer an online option.

Here’s how to get an auto insurance quote from State Auto:

  1. Head to StateAuto.com and select Find an Agent.


  1. Enter your zip code and select the insurance type. Choose Individuals as the insurance type if you want a personal auto insurance policy.


  1. Use the map or the list below the map to find an insurance agent near you. Then contact a local agent to start the insurance quote process.


Note that the contact options vary by insurance agents. Most agents have phone numbers, but there may also be options for an email or website.


State Auto FAQs

Is State Auto a part of Liberty Mutual?

Yes, State Auto is a part of Liberty Mutual after it was acquired in March 2022. After the acquisition, State Auto announced it plans to continue operating under its brand for the time being. This means it intends to continue offering the same products and services and use the same team members and staff.

What states does State Auto cover?

State Auto operates in 33 states, including but not limited to:

  • Arkansas
  • Connecticut
  • Indiana
  • Maryland
  • Michigan
  • Minnesota
  • Missouri
  • North Carolina
  • North Dakota
  • Ohio
  • Pennsylvania
  • Texas
  • Utah

Liberty Mutual acquired State Auto in March 2022. Liberty Mutual operates in all 50 U.S. states.

Does State Auto have good customer service?

State Auto has average customer service based on customer reviews and complaints filed with the Better Business Bureau (BBB) and the National Association of Insurance Commissioners (NAIC). State Auto only has 1.12 out of 5 stars for customer reviews on the BBB website, yet falls below the industry average NAIC complaint index, which means it received fewer complaints than expected.

Bottom line

State Auto has been around for more than 100 years, which gives testament to its success as an insurance provider. It offers essential auto coverage options in many U.S. states, and you may be able to take advantage of various discounts.

But remember that Liberty Mutual Insurance acquired State Auto in 2022, which may end up causing some changes — for better or worse — within the company. Take this into consideration when choosing a new insurer, and compare auto insurance rates in your area to find the best car insurance company for you.

Methodology

FinanceBuzz researches a number of factors in each auto insurance provider to create our reviews. These factors include cost and discounts, complaints and customer satisfaction, coverage, and ease of use. We also gather information from sources such as J.D. Power, AM Best, the National Association of Insurance Commissioners (NAIC), and the Better Business Bureau to ensure we provide the most useful information to our readers.

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Author Details

Ben Walker, CEPF, CFEI® Ben Walker, CEPF, CFEI®, is a Senior Credit Cards Writer at FinanceBuzz. For over a decade, he's leveraged credit card points and miles to travel the world. His expertise extends to other areas of personal finance — including loans, insurance, investing, and real estate — and you can find his insights on The Washington Post, Debt.com, Yahoo! Finance, and Fox Business.