United Global Services: What It Is, How to Get It

On a recent trip, a canceled flight led to long lines at service desks as a planeload of passengers tried to get their travel issues resolved. My experience, though, was completely different because my travel companion — the person who booked our tickets — had Gold Premier status with United Airlines.

Rather than waiting in line, we were offered specialized services by a representative with a tablet. We received upgraded seats on the next available flight and a simple form to fill out for reimbursement for the hotel we had to stay in.

This experience, while much more pleasant than what the general run of airline passengers deal with, pales in comparison with the attention and care given to those who belong to United Global Services, an elite invitation-only club.

What is United Global Services?

In addition to standard elite status tiers, some major airlines offer ultra-elite designations for their most loyal — or highest spending — customers, and United is no exception. United Global Services is an ultra-luxury status that technically exists outside the public MileagePlus Premier status hierarchy. The program is so secretive that few details about the status have been publicly released.

But according to reports, the only way to enjoy United Global Services is to be invited. When you belong to this exclusive club, you get the first crack at seat upgrades, easier rebookings, and even expedited (and sometimes luxury) transfers through airports.

Each year, United looks at how many miles or how much you've spent with the airline. There aren't public guidelines that explain how to get accepted on a yearly basis, but reports suggest that you need to spend at least $50,000 or more on United flights each year.

This is a yearly status that must be renewed annually by invitation from United Airlines. The only way to reach lifetime United Global Services status is to have flown at least four million qualifying miles. This requirement is one of the few publicly disclosed pieces of information on the program.

There are also reports that United grants this United Global Services to certain corporate partners, so company executives and other VIPs can get access to the benefits of the program.

United Global Services benefits

While United doesn't publish specific benefits, reports suggest that you can look forward to:

1. Upgrade priority

Looking to upgrade your seat? As a Global Services member, you get the first chance. If you've booked an economy class ticket, you can get bumped to the front of the waitlist for an upgrade, which could include a premium cabin seat on an international flight — all without having to book a business class ticket.

2. Companion status

If you have a significant other that lives with you and is also a United MileagePlus member, and you get your status through the Million Miler program, they can share your Global Services status. They get their own credentials and don't even have to be flying with you in order to reap the benefits. This benefit isn't quite the same as a regular United status match, but it doesn't hurt.

3. Special companion pricing when you buy a cash ticket

As a United Global Services member, you can get a lower-cost ticket for a companion when you pay cash for your own ticket. With this benefit, your companion can book their own fare at the saver award ticket level, getting a break on the cost. There are no restrictions on the class level of the ticket booked. It's a great way to bring someone with you, no matter why you're traveling.

4. Expedited check-in

Depending on the airport, it's possible to get your own private check-in. There are dedicated check-in areas at select major hubs, designed to speed things up for Global Services members. On top of that, members get special access to the security line, allowing them to speed past everyone else — even in the TSA PreCheck line.

5. Priority boarding

With this status, you're the first to board, no matter where you're sitting. That means plenty of overhead bin space and a chance to get settled.

6. Special attention

United Global Services members get extra attention every step of the way when traveling. There are agents monitoring their flights so that they can help you make your connections. They will even meet you at the gate and whisk you away if you're running short on time.

In fact, at some airports, you might not have to run through the airport. If you have a tight connection, you could get a tarmac transfer via Mercedes-Benz using the roadways between gates. This service is reportedly available at multiple United hubs, including Denver (DEN), Houston (IAH), Los Angeles (LAX), Chicago-O'Hare (ORD), and San Francisco (SFO).

7. Dedicated phone line

You almost never have to wait on hold if you reach this status. A dedicated phone connects you to agents ready to help you with rebooking canceled flights and resolving other issues. Rather than waiting in line at a service desk, you can simply make a phone call.

Other ways to get elite perks on United

While United Global Services status is enviable, the average flier likely won't reach it in their lifetime. There are ways, however, to enjoy other elite perks on United, including free checked baggage or the Excursionist Perk. You might not be chauffeured to your next flight in a Mercedes, but you can still simplify air travel in other ways.

As a member of the MileagePlus program, you can work toward Premier status at the Silver, Gold, Platinum, and 1K levels. It's also possible to get similar perks without Premier status if you have certain United co-branded credit cards. These would be some of the best airline credit card options if you are a frequent United traveler.

Here are some of the ways to access perks that can boost your ability to earn rewards and earn award travel faster.

Premier Silver status

Requirements: 15 Premier Qualifying Flights (PQF) and 5,000 Premier Qualifying Points (PQP) or 6,000 Premier Qualifying Points alone, with a minimum of four segments flown on United or United Express

Premier Gold status

Requirements: 30 PQF and 10,000 PQP, or 12,000 PQP alone, with a minimum of four segments flown on United or United Express

Premier Platinum status

Requirements: 45 PQF and 15,000 PQP or 18,000 PQP alone, with a minimum of four segments flown on United or United Express

Premier 1K status

Requirements: 60 PQF and 22,000 PQP or 28,000 PQP alone, with a minimum of four segments flown on United or United Express

The New United℠ Explorer Card

With the The New United℠ Explorer Card, you get some of the benefits available at the Premier Silver level and even receive Priority boarding — something that's normally not available until you reach higher tiers with the regular Premier program. Some of the benefits of the United Explorer Card include:

• Two United Club one-time passes when you open the account, and at every cardmember anniversary as long as the account is open
• Free first checked bag for you and a companion
• Priority boarding
• 2x miles on United® purchases, dining, and hotel stays when booked with the hotel and 1x mile on all other purchases
• Up to $120 credit for Global Entry or TSA PreCheck (every four years)
• Earn 60,000 bonus miles after you spend $3,000 on purchases in the first 3 months your account is open (limited-time offer)

The card comes with an annual fee of $150 (waived first year). This is a much cheaper and easier way to get access to a few perks without meeting the flying requirements of the Premier program. And, thanks to the bonus miles, you can earn award travel quickly.

FAQs

Can Global Services members use United Club?

Yes, according to reports, Global Services members receive lounge access to United Club locations. Note that this complimentary access doesn't extend to United Polaris lounges, which requires travelers to have a ticket booked in a higher fare class, namely a business travel ticket. Similar to other frequent flyers, Global Services members need an applicable boarding pass to gain access to Polaris business lounges.

Is Global Entry the same as Global Services?

No. Global Entry is a program run by U.S. Customs and Border Protection, allowing you to speed through customs upon returning to the United States. You must apply for Global Entry through the U.S. government.

How many United Global Services members are there?

That information isn't publicly available. However, it's a very exclusive club and you can only join after receiving an invitation from United.

Bottom line

Chances are, most regular travelers will never be invited to receive United Global Services status. However, that doesn't mean you can't travel with some measure of style.

If you're loyal to United and fly somewhat frequently, it's possible to earn a few extra perks and upgrade your travel experience. While you won't get Global Status with your credit card purchases, there are plenty of reasons to use a co-branded card.

Simply compare offers to find the best travel credit card to meet your needs.

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