Citizens Bank Just Closed These 21 Branches in 2024

The company is part of a trend with banks and other financial institutions closing locations.
Updated May 8, 2024
Fact checked
Citizens bank Greater Boston

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Citizens Bank is one of the financial institutions to close branches across the country.

The company is following other banks such as Bank of America, Capital One, PNC Bank, TD Bank, and U.S. Bank, which have decided to shut down branches and downsize their locations in the United States.

Your local branch could be one of the Citizens Bank locations getting closed. Check this list to see if you need to do business or save money with another branch.

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SeanPavonePhoto/Adobe Boston Massachusetts USA Downtown Skyline
  • 560 Commonwealth Avenue, Boston
  • 129 Samoset Street Suite 1, Plymouth
  • 455 Main Street, Wilbraham

Massachusetts has the second-highest number of Citizens Bank locations with 192 branches, which may be why it will see multiple closures in the state.

Boston, in particular, had 16 branches before the closure of the Commonwealth Avenue location.


SeanPavonePhoto/Adobe grand rapids michigan usa
  • 19307 Mack Avenue, Grosse Pointe Woods

The Grosse Pointe Woods location is the only Citizens Bank branch out of 68 branches in Michigan to close so far.

Customers who frequent the Grosse Pointe Woods can go to the nearby Citizens Bank branch in Grosse Pointe, which will remain open.

New Hampshire

SeanPavonePhoto/Adobe New Hampshire Skyline from Merrimack River
  • 605 Mast Road, Goffstown
  • 199 State Route 101, Manchester

New Hampshire residents have two fewer locations for in-person banking.

The Goffstown branch is the only one in that city, leaving the town without a Citizens Bank branch, while Manchester’s branch loss still leaves four branches in the city.

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New Jersey

Christopher Boswell/Adobe waterfront section trenton new jersey
  • 999 Hwy 36, Atlantic Highlands
  • 4255 US Highway 9, Howell
  • 669 Whitehead Road Extension, Lawrenceville

The Citizens Bank branch closings are part of a long list of bank branches that have shut down in New Jersey.

The state has also lost branches for Bank of America, Fulton Bank, TD Bank, and Wells Fargo.

New York

fukez84/Adobe Niagara Falls on America Buffalo
  • 7200 Niagara Falls Boulevard, Niagara Falls

The Niagara Falls location is the latest to close in the Buffalo/Niagara Falls area. In February, the company shut down a branch in nearby Hamburg.

Citizens Bank also converted three branches to Citizens Express locations. These locations have ATMs with virtual assistants to help out with other transactions.


SeanPavonePhoto/Adobe Akron Ohio USA Town Skyline
  • 3979 Medina Road, Akron
  • 115 Tommy Henrich Drive NW, Massillon
  • 3875 Massillon Road, Uniontown

The Akron branch closing is the latest in the greater Cleveland area.

Since 2020, the area has seen more than 150 bank branches close, with Huntington National Bank having the highest number of closures.

During that time, Huntington closed 70 branches compared to only nine branches by Citizens Bank.


Aevan/Adobe Traffic crossing Roberto Clemente Bridge Pennsylvania
  • 4265 Buffalo Road, Erie
  • 5142 State Route 30, Greensburg
  • 48 West Road, Newtown
  • 39 Leopard Road, Paoli
  • 11000 Roosevelt Boulevard, Philadelphia
  • 5301 Grove Road, Pittsburgh
  • 153 West Orange Street, Shippensburg
  • 824 Street Road, Warminster

Pennsylvania has the most Citizens Bank locations, which may be why it’s been targeted with the most closures.

Eight of the 233 branches will be closing down, with two in the Pittsburgh area.

Another branch that learned its fate was in Shippensburg, which has announced that April 24 will be the last day it does business at that location.

Other banks closing branches

ifeelstock/Adobe Woman using ATM holding wallet

Citizens Bank is not alone. Other financial institutions have shut down branches throughout the country for various reasons. Some states are being hit harder than others.

PNC Bank, for example, is also closing branches in Pennsylvania. The banking company has closed 10 branches so far in 2024, four of which are in the Keystone State.

Other banks closing branches include:

  • Bank of America: Eight closures, with two each in Arizona and California
  • Huntington National Bank: Four branches located in the Midwest
  • U.S. Bank: Nine closures throughout the country

Why are banks closing branches?

Syda Productions/Adobe clerk giving money to customer

So why the trend in bank closures? One of the biggest reasons is online banking.

Customers are moving more of their banking needs online, such as depositing checks, reviewing account balances, and more. That means some banks don’t need as many brick-and-mortar locations anymore.

The pandemic also sped up the process of customers going online to do their banking while banks were closed for in-person deposits and meetings, pushing users to do their banking on a bank’s website.

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Bottom line

JHVEPhoto/Adobe Citizens bank sign Pittsburgh Pennsylvania

It can be difficult if your local bank branch closes, but there are still options to earn more on your savings.

Consider using a bank’s online site or app more often to deposit checks or review your bank account.

You can also check online to see if you can find the best rewards credit cards through your bank so you can find other ways to earn extra perks or points.

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Author Details

Jenny Cohen Jenny Cohen is a freelance writer who has covered a bit of everything, from finance to sports to her favorite TV shows. Her work has been featured in The Wall Street Journal, USA Today, and

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