Banking Bank Reviews

Alliant Credit Union Review [2025]: Big Benefits Without Brick-and-Mortar Branches

Alliant Credit Union offers digital banking services, competitive rates, and member-focused benefits to help you manage your finances.

Updated Aug. 4, 2025
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Alliant Credit Union

OUR VIEW

Alliant Credit Union is a strong option for individuals seeking a digital-first credit union experience. As a not-for-profit financial institution, Alliant prioritizes member value, offering high-rate savings and checking accounts, a wide array of loans, retirement options, and insurance products. Its fully online model provides access and convenience, especially for those comfortable managing their finances digitally. 

However, Alliant may not be the best fit for everyone. It lacks physical branches, which can be a downside for customers who prefer in-person service. Additionally, while some members praise its streamlined loan process, others report frustrations with customer service responsiveness. Alliant's credit card features a solid intro APR offer but lacks rewards or cashback incentives.

Pros

Competitive rates and low fees
Wide range of financial products
Fully digital nationwide access

Cons

Mixed customer service review
No physical brances
Limited credit card rewards
How we evaluate products

Is Alliant Credit Union good?

Alliant Credit Union is a legitimate financial institution that has been around since 1935. It began as the United Airlines Employees' Credit Union, a small, employee-based cooperative, and has evolved over the years into a fully digital credit union. The company was renamed Alliant Credit Union in 2003.

Unlike banks, credit unions are non-profit financial organizations owned by their members. They typically use their profits to offer better interest rates, lower fees, and other services for their members. Some credit unions may limit who can become a member, but Alliant is a credit union anyone can join, despite its previous association with United Airlines.

Alliant closed all of its physical branches and transitioned to a fully online platform in 2020. Today, it serves about 900,000 members and manages approximately $20 billion in assets, making it one of the largest credit unions in the country.

What customers are saying

Customer reviews of Alliant Credit Union are mixed. On Trustpilot, the financial institution has an average rating of 3.5 out of 5 stars with 42% of reviewers giving it 5 stars and 52% of reviewers giving it only 1 star as of this writing.

Those who give Alliant 5 stars say they appreciate the credit union's limited fees as well as its home loans. "My experience was nothing but positive, and I highly recommend Alliant Credit Union to anyone looking for a hassle-free home equity loan. Thank you for making everything so seamless," said one customer.

Customers who criticized the company had issues with its customer service and loans. "I have been a member since 2016 and used to sing the praises of Alliant, but have noticed the last few times something needed escalation, it seems to go to a void and die, to the point that I'm now opening an account elsewhere," said another customer.

Alliant Credit Union's banking products

Alliant Credit Union offers a wide range of products, including banking accounts, loans, investing, and insurance.

Checking

Checking accounts are essential for managing your money and paying your bills. Most checking accounts don't earn interest, but Alliant's accounts do. The interest-earning accounts offered include:

  • High-Rate Checking: This account earns interest at a rate of 0.25% annual percentage yield (APY)1. It doesn't charge fees for monthly maintenance2, overdrafts3, or minimum balances. Additionally, it allows you to receive your paycheck up to two days early.4
  • Teen Checking: This account is specifically for teens aged 13 to 17 under joint ownership with a parent who is an Alliant Credit Union member. The account has no minimum balance requirements or monthly service fees, and it offers ATM fee rebates of up to $20 per month. It also earns 0.25% (as of 12/19/24) APY.

Savings

Alliant's interest-earning savings accounts help you grow your money and save for a rainy day. The accounts available include:

  • High-Rate Savings: This savings account earns 3.10% APY5 It has a minimum balance requirement of $100 to earn that APY but no monthly fees, non-sufficient fund (NSF) fees, or ATM fees6. Additionally, it provides you with access to your paycheck up to two days early.
  • Supplemental Savings: These are additional accounts that you can have as part of your High-Rate Savings account. You can have up to 19 supplemental savings accounts, each with a distinct name and savings goal (such as travel, credit card debt payoff, emergency fund, etc.). These accounts also earn 3.10% (as of 12/19/24) APY and require an average daily balance of at least $100.
  • Kids Savings: Children under age 12 can open a high-rate savings account with adult supervision. Parents, grandparents, or legal guardians who are Alliant members act as joint owners of the Kids Savings account. This account requires an initial deposit of $5. The account earns 3.10% (as of 12/19/24) APY, and there are no monthly fees.

Certificates of deposit (CDs)

With a $1,000 minimum deposit, you can open a Certificate of Deposit with Alliant Credit Union. Terms range between three and 60 months, and interest rates range from 3.10% APY to 4.30% APY. The highest APY is on a 12-month CD with a deposit exceeding $75,000. Deposits exceeding $75,000 earn a slightly higher interest rate across all terms in general.

Like with its checking and savings accounts, Alliant also offers custodial CDs that you can open on behalf of a child. The terms are the same as all Alliant CDs.

The Alliant credit card

Alliant Credit Union offers the Alliant Visa® Platinum Credit Card with a $0 annual fee. The card has a rate of 0% intro APR for 12 months on purchases and balance transfers. After the intro period, the rate on the card ranges from 14.49% to 26.49% (variable).

Alliant's Visa Platinum Credit Card comes with several perks. Those perks include an auto rental collision damage waiver, $0 fraud liability, and 24-hour pay-per-use roadside assistance.

Because of its introductory offer of 0% intro APR for 12 months, the Alliant Visa® Platinum Credit Card is ideal for those who have a large purchase they want to make interest-free or for those who want to pay down high-interest debt with a balance transfer.

However, this card may not be your best option if you are looking for a card that earns travel points or cashback, because it doesn't.

Other Alliant services and features

Alliant also offers products for its members that you would typically find at other financial institutions, such as loans, insurance, and investment products.

Loans

If you need money to buy a home or car or pay off credit card debt, Alliant has several loan products for you. Its loan products include:

  • Mortgages: Aliant offers conventional, FHA, VA, Jumbo, and doctor mortgages with low to no down payment. You can choose a fixed-rate or adjustable-rate mortgage (ARM) to finance the purchase of a home, refinance your current home, or build your dream home.
  • Home equity line of credit (HELOC): You can borrow on your home's equity for large purchases or to pay for improvements to your home. Alliant's HELOC has a 3.99% APR fixed intro rate for six months, after which there's a variable rate of between 7.75% and 16.00% APR.
  • Auto loans: Alliant offers auto loans for new and used cars with terms up to 84 months. Need help buying a car? Alliant's Car Buying Services can help, and you can earn a 0.50% discount for using the service. Interest rates range from 5.34% APR for a 60-month loan on a new car to 8.84% for a 60-month loan on a used vehicle that's between 10 and 15 years old.
  • RV loans: Want to hit the open road in a recreational vehicle, camper, or motorhome? Alliant offers RV loans for full-time travel or weekend getaways. You can get a loan for up to $400,000 with terms up to 20 years. Interest rates range from 6.49% to 7.49% APR, depending on the term.
  • Tesla loans: Alliant offers special loans for buying new and used Tesla electric vehicles. Interest rates range from as low as 5.24% APR for a new Tesla to 5.59% APR for a used vehicle (for a 60-month loan term).
  • Personal loan: A personal loan can help you consolidate your debt, pay for home expenses, or cover costs in case of an emergency. Alliant provides personal loans ranging from $1,000 to $100,000 for terms of one to five years. These loans don't require any collateral and have no prepayment penalties.
  • Commercial real estate loan: Alliant also provides loans from $7 million to $35 million for commercial properties, such as multi-family developments, self-storage facilities, hotels, retail, and more.

Investment products

Saving for retirement? Alliant has several options for you, including:

  • Traditional IRA: This tax-deferred account has no minimum deposit, no maintenance fees, and no transfer fees. With this account, you will have to pay a 10% penalty fee, plus income taxes, on withdrawals taken before you turn 59 ½ years old.
  • Roth IRA: Unlike a traditional IRA, Roth IRA contributions are already taxed, so you don't have to pay taxes on withdrawals. There are also no penalties for early withdrawals.
  • SEP IRA: This retirement account is designed for individuals who are self-employed or own a small business. Like traditional IRAs, taxes on the income you earn are deferred until you make a withdrawal. However, with a SEP IRA, the contribution limits are higher.
  • Trust accounts: Establishing a trust can help your family avoid probate and estate taxes after your passing. Alliant members can open a trust account with any of Alliant's banking products (checking, savings, CDs).

Insurance

Alliant also provides insurance to protect your home and car along with three different types of life insurance.

  • Homeowners insurance: Alliant Credit Union members can receive discounted rates on homeowners insurance through the TruStage Insurance Agency.
  • Auto insurance: Alliant members are also eligible for discounted auto insurance coverage through the TruStage Insurance Agency.
  • Accidental Death and Dismemberment (AD&D): This pays you or your loved ones after a covered injury or accidental death. Alliant provides $2,000 of coverage at no cost, and you can purchase up to an additional $300,000.
  • Whole and term life insurance: Members also have access to TruStage whole and term life insurance coverage. Term life coverage is available up to $250,000.

FAQs

What's Alliant Credit Union's phone number?

You can contact Alliant Credit Union's Member Care Center at (800) 328-1935. Its corporate offices are in Chicago, Illinois. However, as a 100% digital company, it doesn't operate any physical branches. You can also contact an Alliant representative through an online chat or secure message on the company's website.

Is Alliant Credit Union FDIC-insured?

Since Alliant is a credit union, not a bank, it is federally insured by the National Credit Union Administration (NCUA), not the Federal Deposit Insurance Corporation (FDIC). Both agencies provide the same level of coverage, so the NCUA insures Alliant accounts for up to $250,000.

Where is Alliant Credit Union located?

Alliant Credit Union's headquarters are located in Chicago, Illinois. It doesn't operate any physical branches.

Bottom line

Alliant Credit Union offers a range of strong banking products with low fees and competitive rates. It's a good choice if you prefer to work with an online institution and don't need to visit a physical branch. It offers solid options for checking, savings, loans, credit cards, and retirement accounts.

However, Alliant may not be the right fit for everyone. If you prefer in-person service or want a credit card that offers rewards or cash back, you may want to consider a different financial institution like one that made our list of the best credit unions.

If you're looking for a more traditional banking experience, try our list of the best banks.

5.0
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